Return Policy
We try our best to have detailed product descriptions and sizes listed, but...
Sometimes, shopping online just doesn't work as planned. That is why we offer 14 days from delivery to return items for a refund to your original form of payment, an in-store credit, or (U.S. orders) an exchange. You choose.
Please read the conditions below before you start. By starting a return or exchange, you agree to all of them.
To be eligible for a return or exchange, the item must be in brand new condition: unworn, unwashed, and with the original tags attached.
Items must be completely free of scents and odors, including smoke, perfume, and pet odors, and completely free of hair, including pet hair. Returns that arrive with any scent or hair may be refused.
Please note: accessories are not eligible for returns or exchanges. Items from our Sale Rack (clearance) are final sale.
Exchanges: We offer one exchange per order, and we pay the shipping to send your exchange to you. International orders are not eligible for exchanges, but may be returned for a refund or in-store credit.
Return shipping: Customers pay for return shipping and can use the carrier of their choice. We are not responsible for returns that are lost or damaged in transit, so we recommend you purchase shipping insurance through your carrier.
Damaged or wrong item: If your order arrives damaged, or we sent the wrong item, please contact us within 7 days of delivery at lizaloushoppe@gmail.com. We will replace it first. If we cannot replace it, we will offer an in-store credit. We cover the shipping for anything that is our error.
Processing: Refunds and exchanges are processed in the order they are received, usually within one business day. In-store credit does not expire.
Ready to start?
By clicking this button, you are agreeing to all these conditions.